Hôtel Le Manoir

Beautiful hotel and staff are so lovely!

Nothing

Friendly host who greeted us early and served us coffee and pastries on the lovely terrace. Charming hotel and our room had a wonderful view over rooftops and mountains.

Superlocation, right at de wine route, close to city centre, and centrally located between Colmar and Strassbourg. Enormous and tasteful breakfast, superfriendly staff.

Pillow in bed was a bit flat, but that is personal taste.

We stayed for two nights and even booked an extra night. The rooms in the main part of the house were lovely—beautifully designed and very comfortable. It truly felt like a great experience and matched our expectations. The breakfast was tasty.

Unfortunately, the last night was disappointing. We were moved to the basement rooms, optimistically described as “garden view.” While we knew one of the rooms would be in the basement, the other was supposed to remain in the main house. Instead, both rooms were relocated to the basement without clear communication. One of the basement rooms was unfinished and still under renovation, making it uncomfortable. The other had a strong pet odor, which was unpleasant. When we asked to switch back to the main house rooms, we were told it wasn’t possible because it “wouldn’t be fair to other guests.” This felt dismissive and hypocritical, as we were later moved without being asked and against what we originally booked. The explanation that the basement room had a “big TV” after we mentioned booking a romantic-style room for visiting parents from America came across as rude and stereotypical. A TV does not replace the charm and comfort we expected.