Mường Thanh Grand Dien Bien Phu Hotel

The breakfast was satisfactory, especially considering the room rate, offering reasonable quality for the price. The hotel’s location was highly convenient, making it well suited for both business and leisure travel, with easy access to nearby attractions. The hotel was clean, with spacious rooms and comfortable beds. The staff were friendly, enthusiastic, and attentive especially the reception team and Ms. Thao.

Non

Chất lượng khách sạn và dịch vụ đều rất tuyệt vời! Phòng ốc sạch sẽ, tiện nghi, không gian thoải mái. Nhân viên thân thiện, nhiệt tình và luôn sẵn sàng hỗ trợ, tạo cảm giác dễ chịu trong suốt thời gian lưu trú. Một trải nghiệm đáng nhớ, tôi hoàn toàn hài lòng và sẽ quay lại khi có dịp. Cảm ơn Mường Thanh Điện Biên vì sự phục vụ chu đáo!

Vị trí tiện lợi

Nước nóng ít, không đủ tắm cho 2 người

The only “hotel” in Dien Bien Phụ, no other option! “Monopoly business”…

Staffs behaviour! We reached early in the morning at around 6.30am, at that time there are many guests checking out, we were so tired after a long journey bus taken, so we would like to request check in earlier and willing to pay more. Initially the first receptionist who serving us told us our room is ready and should be no problem, but don’t know why after an eye contact with the other receptionist beside her, then situation changed! The other receptionist told us no room available for early check in but there is one room left and we need to top up another around VND1,600,000, total VND2,800,000+ for the room! After a quick argument with the receptionist , we insisted to keep the remaining room we booked and asked the team to inform housekeeping to clean the room immediately for us to check in early with additional charge of VND700,000 instead of VND1,600,000. After around 15mins, the room was ready and when we entered the room, we felt that the room is not just cleaned few minutes ago, the toilet was very dry and the room has no chemicals cleaning smell at all! Breakfast buffet is not good! 8am stop replenishing, drinks served were tasteless, too little foods selection!