View is unforgettable. Staff were excellent.

Perhaps much bigger hotel spa zone. Bath was older and smaller.

Absolutely beautiful ryokan with great views of Mount Fuji

Lake and Mt Fuji views from my room and onsen

My bathroom shower area looked dated

Japanese style, soft tatami floors, gorgeous view, warm onsen.

The old smell in the room, the slightly humid feeling and smell from the futon, which made it almost impossible to fall asleep; quite neutral/indifferent service - not a Japanese hospitality one would hope for considering the price. The food was so so. The onsens were nice but the facilities need maintenance. The women’s onsen outdoors had ugly plastic shields, ruining the view and giving a very cheap feeling. Dirty curtains at the entrance to the onsens 😣. The whole hotel needs some refreshing. The location is a bit of a middle of nowhere, which was the point, but unfortunately there are much less outdoor activities than we would expect - too little infrastructure.