Rixos Premium Seagate

Our stay in Rixos was amazing! All the people are very nice and we got the best service everywhere! We highly recommended!!

Everything was outstanding and beyond our expectations. We had a wonderful and great experience with Fathy who addressed all our inquiries and was very thorough, professional and hospitable.

Everything

The hotel itself is impressive. Rixos Seagate is a huge resort with excellent facilities. The aquapark was fantastic for both us and the kids, and the à la carte restaurants (which require advance booking) were a great addition. There is plenty to do, and the resort has everything you need for a family vacation.

However, the biggest issue was the staff. It honestly feels like they are understaffed and under too much pressure. Several employees told us they work from morning until evening with very little rest. As guests, you come to relax, but it’s difficult to enjoy your stay when the staff are clearly exhausted and stressed. The hotel really needs to hire more employees instead of overloading the current team. The most disappointing part of our stay happened during check-out. We were accused of taking the children’s bathrobes. We explained that we had not taken them, but the staff immediately believed the housekeeping report rather than us. We even offered to let them search our luggage because we had nothing to hide, and they were actually prepared to check our bags in front of everyone. That was extremely embarrassing, disrespectful, and left a very bad final impression. As a guest, you should feel trusted and appreciated, not treated like a suspect. The resort itself deserves five stars, but because of the staffing issues and the way we were treated at check-out, I can only give it 3 out of 5 stars. I sincerely hope management addresses these problems, because the hotel has the potential to be outstanding.