Grifo Hotel Charme & SPA

The cleanliness of the hotel and the friendly staff. The hotel is family run so attention to detail is faultless. The pool and bathing areas were excellent. There was a free shuttle service back and to the town and port areas which was really handy. Rooms were light airy and immaculately clean.

The fact that you had to pay for bottled water and that there was no tea/coffee making facilities.

Great location and great staff

The menu is very seafood based and would have liked some more other type dishes. Many courses are repeated during the week so would like some more variations

A beautiful small hotel in a secluded, quiet location but easy to travel to and from thanks to the complimentary shuttle bus service. The receptionist was friendly, welcoming and extremely thoughtful in helping us make the most of our short stay on the Island. We had some great meals at the hotel - the risotto is stunning. The landscaping makes brilliant use of the tranquil location and stunning views. It was spotlessly clean - rooms, communal areas and pool.

Although the quality of food, speed of service and setting of the restaurant were excellent, we were not shown a wine list and therefore had no way of knowing what the wine would cost. The one we were recommended had a standard restaurant mark-up (at 45 Euros - fair for what it was). However, we only found out the price when we checked out of the hotel.. It would have been more courteous to explain in advance what to expect.

Restaurant manager was excellent. Pool was nice. Superb bonus of mini bus service into the town. This was essential due to the location, but this was very much appreciated.

The room was described as having a garden. Please note this was not private and your shared it as it was in front of other rooms. The pillows needed replacing. Breakfast was only ok. The air conditioning had problems during our stay, it was leaking. It appears to be a privately owned hotel and they have a lot to learn in operating as a hotel attracting modern visitors. There was no room service offered during the day, they seem to do what they always have done and do not seem to want to change or learn from feedback. The staff were always pleasant. These comments are to help their future direction.