The Oberoi Mumbai

Service outstanding. Hotel is excellent quality. Food amazing. Staff excellent

Everything was absolutely outstanding

Breakfast

Nothing

Amazing

Nothing

Almost everything except the staff.

Despite the booking being in my name, the reception staff repeatedly addressed me as Mrs. [partner’s last name] even after I corrected them multiple times. They continued to default to my male partner’s name, which felt unprofessional and dismissive. At checkout, despite only one room being booked and the bill being fully paid by me, I was asked if my partner would be paying separately, which was confusing and unnecessary. I also did not receive the invoice at checkout. When requested later, it was issued in my partner’s name and has still not been corrected despite follow-ups for over 10 days. This lack of attention to detail and basic respect significantly impacted an otherwise comfortable stay.