Encantada Tulum

My entire stay at Encandtada from start to finish was abolsutrly exceptional. All of the staff were super friendly and helpful - they did everything to make my stay the best it could possible be. The inclusive breakfast was SO tasty, and the geenral menu was really varied (the ceviche and fish tacos were incredible). The beach felt perfectly secluded and relaxing and the access to the pool at Radhoo made it even better. I also enjoyed having an exclusive one-on-one yoga class on my veranda. It was honestly paradise and I would return in a heartbeat

Nothing - it was all fantastic! The only thing I didn't like was leaving!

Everything

Nothing

Everything! Luxury small hotel. The staff was amazingly helpful and nice. The hospitality of this place is just amazing! The room was spacious and had a super comfortable bed. Very good food is available to be ordered to the room or to the beach. I can't recommend more this place.

Nothing. It was perfect!

The staff were very friendly and helpful, the food and drinks were lovely. The location is also great too.

When we arrived, we immediately realised there was very loud construction right nextdoor to our room - this was not at all what we were expecting for such an expensive hotel as part of a relaxing beach retreat. The team luckily managed to move us but I think that they could have preemptively warned us and given the option to cancel. Also the furnishings/fixtures in the room were quite old and worn - again, not what I would expect for such an expensive hotel