VIP Hotel Segamat

Online

Cleanliness not up to expectation, especially bedsheet and pillow covers. Also no hand towel provided in toilet.

Food was good

The male receptionist who check in me did not smile at all when guest arrive

Service is good and very convenient

The light is too dark

Nearest location and easy to go in and out

Im stay family room but The mattress is hard and uncomfortable to sleep on, feels like a spring in the back of the body when lying down.. I asked for a baby cot for my 1 year old baby, but it is not available at this premise.. it is not safe for babies to sleep in a regular bed, before I checked in I called and requested to join the bed because the hotel does not provide a baby cot. but the staff did not allow it because it could cause damage to the bed and the hotel will fine me, even though I told the staff to join it, not me.