KACLLA, Urban Lodge - The Healing Dog Experience

Kind and comforting staff and pets! Super central location near the main square and beach, everything from room to bathrooms felt clean and the building itself was very secure and safe!

Coming from a colder climate we found the rooms to be a bit warm even with the window open, maybe have the option of a fan could help Keep the stay a bit more comfortable for travelers from the snow!

The atmosphere, the house is beautiful, and the guests and the staff are marvelous

I have stayed at Kaclla twice now and both times were excellent. The staff is kind and helpful, especially the breakfast chef. I love the breakfast and it's a beautiful oasis in the city, walking distance to the beach, Malecon, and other places I wanted to go.

I had requested an airport transfer via booking.com and when I arrived, nobody was there to pick me up. I ended up arranging my own taxi just fine, but it seems like we had a miscommunication. If you're staying downstairs, the staff sometimes plays music in the mornings, so wear earplugs.

Good location - only a few minutes walk from the Airport Shuttle stop. The owner was nice.

- I was assigned to the annex building. Although this was communicated by DM upon reservation,they should make it clear in the description. They promised better facility and equipment in the annex but that wasn’t the case. - I’m not liking the hostel’s attitude towards negative reviews. To me they appear to respond to them with slight aggressiveness, sometimes even saying they’re “ false claims from the guests “. I think they should just accept them as they are (as long as the bad reviews are real voices and still reasonable complaints) - the fridge was in a disgusting state.it definitely needs deep cleaning