Was exactly as posted and images match room.

Convenient. Short stay... but enjoyed it. Would rather have a balcony... or the bed in the rear... but i did like the stay overall... thank you.

I bought this as a Christmas gift for my son anddaughter-in-law. I asked about tansferring prior to booking. They said yes. Received confirmation that it was transferred 11/18/24. Daughter-in-law never received notification. When they got to holiday inn resort, holiday inn said it was not transferred. They gave me a number to call-luckiy I was home and not at work. No one answered phone. I left 4 messages on board for hostno response. Holiday inn was on hold for 15 minutes. I called the host and asked them to call Holiday inn. They did. It took over a hour for check in. Leavetown blamed VRBO-offered10 percent discoint for next stay..ugh. Lastly, you can't check in until 4pm and have to be out at 10am. 18 hours-not even 24hours!

I am writing to express my frustration with my recent stay at your Lake Geneva location. While there were some enjoyable aspects, the overall experience fell far below the standard I expected from a Holiday Inn Vacation Resort.Upon arrival, our room smelled strongly of marijuana. Although staff sprayed the room, the scent returned within hours, and no alternative room was available. Additional issues included a broken, unusable pull-out bed, a loudly screeching bathroom fan, and extremely low water pressure — none of which were addressed despite being reported.Adding to my disappointment, customer service later informed me that no record of my complaints existed.I expected a higher level of care and service, and I was truly disappointed that our concerns were not taken seriously.