New Work Hotel Essen

Location and self checkin

Nothing

The hotel is very clean and comfortable, right next to the Hauptbahnhof. The self check-in and check-out system was also excellent.

The mattress was too soft.

Location is brilliant, just minutes walk away from Essen central station, bed comfortable and everything clean, good size room, fairly quiet despite central location, staff was friendly - when I could get hold of them

I have stayed here before and was slightly disappointed this time, no staff present at night and for some hours during the day, there was a problem in my room the first night which was sorted by the staff after I called them, however the next morning I couldn't get hold of anyone and had to wait for staff to arrive to change rooms, therefore missed out on an appointment, coffee machine wasn't working on day one, breakfast was diverse items offered on a single plate (but a good choice), not sure if anyone else was staying here - it was a little bit unsettling at night

I stayed at this hotel for a few nights and overall, the room itself was comfortable and nicely furnished. The bed was cozy, the design was pleasant, and the soundproofing was excellent — even though the hotel is in a central and lively area, I could rest very well. The location was also ideal, within walking distance of everything I needed.

However, there were a few things that really disappointed me. The Wi-Fi never worked during my entire stay, which was a major problem since I was traveling for work and needed a reliable connection. On top of that, there was a notice stating that, for “environmental reasons,” the room would only be cleaned every three days. Honestly, this felt more like an excuse to reduce service while keeping prices high and increasing profit under the guise of ecology. At the very least, it could have been offered as an optional choice, or compensated with another service. I didn’t appreciate this policy.