Excellent property with all the amenities one could want. Great stuff for the grandkids to do with splash pad, indoor pool, outdoor pools with lazy river and water slide. Beautiful view and great location. Check in time elevator with carts was the only negative but went smoothly after that. Our six adults and five 6yrs and under couldn’t have enjoyed it more and would love to go back

We loved the condo! The pictures didn’t do it justice. Elevators weren’t great on check in day ( Saturday) but too be expected but decent the rest of the week! We had a family of 7 and it was plenty big enough! Everything we could have needed!

Great location right on the beach. There are several pretty strict rules at the property but they aren’t really unreasonable. This property is pretty close to the top, which offers great views, but also long waits for elevators just about any time you need to go anywhere. Other than that, it’s a great place to stay.

I was so excited to try the Phoenix west 2. The room was just what we needed and the staff was very nice. However, do NOT put your beach items in there holding area that is for hotels guests only. Our entire beach wagon with life jacket and toys was stolen. There was a camera right where we parked it so I reported it to security. I don't even think that he ever looked it up. When asked about it, he said "there are just so many people that walk through there" Well, we gave the time frame and advised him of the exact camera that he needed to look at. Also, apparently they turn down the fridge, so it too 24-36 hours for it to cool enough for milk and other refrigerated items. Finally, do not try to attempt he elevators during peak times. You will be waiting 15-20 minutes just to get to your room. There are not enough elevators for the amount of people. We made the best of it and enjoyed our room, but I will probably not stay at the Phoenoix West 2 again.