Boutique Hotel Room above The Jefferson Theater on the Downtown Mall

Great Stay , Great Location , Clean Room , Great Customer Service. 10/10 all around.

Loved the access to restaurants and shopping.

We loved the spacious room, bathroom, and the view! The location right on the Downtown mall was perfect.

First the good points- the property was very clean and the bathroom was huge and modern. The electronic access worked well. Now the downsides: The communication with the property managers is terrible. We sent 2 emails and never got a response. I called on a Sunday and got a voicemail with connection for lockouts or emergencies only. The concern was parking. Turns out the parking garage has a voucher for ONE exit only. If you are there multiple days or are going out to explore, you will need to pay every time (except once). There’s also the 2 block walk with your baggage and the hike up the stairs. I expected that but it is still a minor downside. The king sized bed (suite 204) was super soft. I thought it would be great on the first night (out of 3) after a day of hiking, but it quickly was too soft. By night 3, it was giving us a backache from lack of support. There was a mini fridge, but no freezer compartment for ice. There was a coffee maker and microwave with some coffee mugs and glasses but no other dishes. Cutlery was cheap bamboo recyclables. There were no paper towels or napkins. This is where it felt much more like a junior suite in a hotel than a VRBO apartment. Additionally, there was no real dresser or storage space to unpack. The apartment is large but wasted space. It was hard to find areas even to set things down. Even the enormous bathroom had very little sink space and no shelving for your toiletries. Thermostat didn’t seem to work well. We had it set to 68 (in March) but the place was super warm at 74. We finally had to put the AC on to cool it off. Crazy. We couldn’t get a consistent temperature. While the location on the walking mall was nice, it also hindered the ability to drive up or Uber drop offs. There was less to do on the mall than I expected. Other neighborhoods seemed more charming. I wouldn’t stay here again. Next time I’d get a VRBO house or apartment in the Belmont neighborhood or near the UVA campus.