Home2 Suites By Hilton Odessa

Location, staff, room

Water is too soft & showers are kinda small

The rooms are large & comfortable- coffee & breakfast is very good. They cleaned our room after the second night and provided extra wash cloths etc. staff were friendly

The only bad was there was no hot water one day, happened to be the day we were going for my brother’s memorial service. Had to take a fast COLD shower and wasn’t able to wash hair. However I requested and was given a discounted rate for the day. By that evening the hot water was fixed so all ended well.

The breakfast was good. Several choices of eggs and meats. My wife left her purse, Shawnea made special effort to go to the room and find it and hold it for us. We returned to get it and had car problems, she went above and beyond her duties to assist us in resolving the problem. She was very helpful in every way. Shawnea is an Exceptional person and employee for your corporation and needs to be acknowledged for her service and dedication to your organization and the customers that she serves.

Access to the eggs and meat. It was in an acrylic cabinet and a little difficult to get to. But not a major problem.

Location

At 7pm we were trying to get our daughter dinner ,shower , and bed as we stay on a routine but we got a complaint call about our 1yr walking on the floor. It was 7:30pm by then. I understand if it was 10pm but 7pm that’s a little ridiculous