SKM REGENCY

The hotel provided me a very comfortable and restful room, the location was perfect, the hotel is beside chennai city corporation and very accessible to metro, and railway station. The staffs were polite and welcoming and they were accommodating from the moment we arrived there. The bed was soft and comfy, and at the same time the rooms were very clean, the toilet was properly sanitized when we reached there, the air conditioner was perfect. Highly recommended for a person searching room near central.

no breakfast

SKM REGENCY offers a guest experience that is largely defined by cleanliness, comfort, and well-maintained infrastructure. The guest room was pristine, thoughtfully arranged, and comfortable. The bed, mattress, duvet, and linen were of good quality and maintained to acceptable hygiene standards, allowing for adequate rest. Bathroom facilities were clean, well-ventilated, and properly maintained. Towels and amenities were neatly arranged, reflecting the hotel’s emphasis on sanitation and upkeep. Dining services were satisfactory—clean, organized, hygienic, and well-prepared, with food quality meeting expectations. However, a serious and unacceptable lapse occurred in service behavior, specifically involving Mr. Riyas, whose lethargic attitude, lack of urgency, and unprofessional handling of a time-critical request caused significant inconvenience. Due to his inaction and failure to respond responsibly, I missed my scheduled flight, resulting in stress, disruption, and financial loss. This incident reflects a concerning lack of accountability and time sensitivity that does not align with basic hospitality standards. While most staff members demonstrated courtesy and professionalism, this particular experience severely impacted an otherwise positive stay. Such negligence can have serious consequences for travelers, especially business guests and those with fixed travel schedules. .

Service staffs was very cooperative and verygood

Location is central and convenient. Rooms are too small and bathroom very small. Staff is very good. Lot of eateries around. Easy transportation to city.

Size of room and bathroom too small.