Jubarte Hotel - Tawa Beach Club

We are able to use facilities of next door hotel

Rooms a bit run down. Very expensive for what it offers

I had a great stay at this hotel. The staff was amazing—friendly, attentive, and always ready to help with anything I needed. The amenities were also excellent. Breakfast by the pool was simple but had everything we needed. You order à la carte eggs, omeletes and tapiocas. Location was fantastic, you cross the street and you are at the Ferradura beach, perfect for kids. By staying in this hotel you have access to the beach club (Tawa Beach) which was a great deal. I would definitely recommend this hotel and look forward to staying here again.

Nothing relevant.

The surroundings, the breakfast, the size of the room, the access to other facilities (Insólito) and the staff

The bed is not comfortable, the air-condition was super loud

Jubarte Hotel - Tawa Beach Club and Hotel Insólito are beautiful and very elegant properties with an excellent location. The reception, restaurant, and guest service teams were genuinely great throughout our stay. Special thanks to Bruno and José, who were especially kind, professional, and helpful, along with the rest of the staff.

Unfortunately, our experience was deeply frustrating due to serious structural issues and poor management handling. The air conditioning in our first room did not work at all, and after being moved and unpacking again, the second room had the exact same issue, along with visible wall dampness. As there were no more rooms available at Jubarte, management suggested we move temporarily to Hotel Insólito just to get ready while maintenance attempted repairs, which would have meant a third room change without any definitive solution. We were also travelling with dogs, including one with breathing difficulties in hot environments, so staying in a room without proper air conditioning was not acceptable. The situation was made worse by the behaviour of Manager Luciana, who was rude, dismissive, and unprofessional during the discussion. She became hostile when questioned, walked away mid-conversation, and aggressively slammed the door. The issue itself was already frustrating, but the handling of it made the experience much worse.