We lpved the house but the hot tub was cold the entire week. It needed a part and was not fixed by the time we left.

This house is a perfect house to stay at when visiting Disney. You can be in the parking lot of the four parks in ten minutes from this property. This made our daily commute easy and painless. The house is beautiful and clean and was perfect for our extended family staying for the week. The only thing keeping this review from being a 5 star was issues with the pool. The screen is broken above the hot tub which left it scattered with debris of leaves and other items in the pool area. This could have been picked up before out arrival to make it more appealing. The rental company charged an additional fee of $245 to turn on the heater in the pool. I thought that was a little excessive when its simply a little extra electricity and should have been included with the rental. We had one "off" day of the week where we planned on staying in the villa and enjoying the pool area. The breaker was tripped the whole time and the heat was never turned on. After a phone call they came at the end of the day to check it out and flipped the breaker and turned the heat on. I was told the hot tub would be at 110 degrees within an hour and the overflow water would heat the pool quickly. The hot tub nor the pool ever heated up which left them unusable for the trip. The water was freezing in both. Luckily they have a large pool with water slides at the clubhouse so we were able to use those to compensate on the off day. The rental company did refund the $245 for the heat never being turned on but I feel we should have been offered a partial refund for not being able to use the pool or hot tub the entire week when this was a factor when selecting the property. The arcade was a nice touch and the kids and grown ups loved it. I wish the racing game was working properly as my son was super excited about it when we showed him the photos but only one side worked so we were unable to race each other as planned. All in all we were happy with the stay. If not for the issues with the pool the property would have exceeding expectations.

The property was very nice. Easy in and out. Close to everything. My main concern was the pool, I didn't do the parks myself, I packed books and was looking to swim, soak up some sun, and relax. We did pay for heat for pool and spa ahead of time. The day we arrived we thought it would take maybe a little longer to warm up. So waited to the next morning to ask maintenance to check it out. They were very friendly said they would send someone out. Later that day someone came told my husband that the pool and hot tub was very low temp. Also a older system. Temp was only 75 not 104. Tried to reset the breaker but it kept flipping off about 20 min. Later. No heat for either. My husband remarked that if it couldn't be fixed would we get the money for pool heat back. No real answer until a text reminding us about the contract that we signed and suggested that the temperature of florida could affect the pool heat. No one's near by pools seemed to have any problems. Called again for help was told they would send someone. No one came. I was there all day. No heat for pool or hot tub all week. Although disappointed, the place was very nice and comfortable. Thank you

First, let me say that the house capacity was a great value for the price. However, if you’re pickier than me, there are things you’ll want to know. The pool was dirty, like the filter wasn’t working properly and when we called about it, they “sent someone out” who added cold water to it but didn’t address the dirt and debris at the bottom of the pool. They left the hose out by the pool which propped the back gate open and was easy to trip over. We paid for the hot tub and pool to be heated. They were cold when we got there and the hot top switch didn’t work so the jets didn’t turn on. They sent someone out the next day and the pool was warmer but the hot tub never got hot. Maybe hot tubs are different in the south? Idk. You’ll probably need to call to make sure the heat is actually turned on because I’m not sure it would have been had we not called. The ceiling fan, light, and bedside lamp didn’t work in the upstairs queen bedroom, which made the room (and the entire upstairs) very warm for sleeping. We called about this and they said they had to order a new remote for the ceiling fan/light. We never saw this come to fruition in the 10 days we were there. They never replaced the bedside lamp bulb which meant the room was only lit by one bedside lamp- not ideal. Note: The location provides minimal essentials for the 10 days we stayed: one garbage bag, one dishwasher pod, one roll of paper towel, one roll of toilet paper per bathroom. We didn’t realize this before coming- probably missed it in the fine print of the reservation. Not a big deal but we didn’t know before coming so had to do some extra shopping. The property can be difficult to get into with the guard gate. There can be a line that takes a bit to get through. We used Uber/Lyft to get around and I think renting a car would have been easier. This property is run by a larger property management group so while you can get ahold of people with concerns, they don’t have ownership interest in the outcome. When we asked for late check out because our flight was later in the afternoon and our transport wasn’t coming until noon, they charged us $70 for 2 hours. On the balance, I thought was tacky given the fact we didn’t have lights in one room the entire trip and the pool was dirty. I think some people would have left or filed a claim given some of the issues but I’m not all that fussy and I have kids so don’t expect super nice accommodations while traveling.