Áurea Ana Palace by Eurostars Hotel Company

Beautiful hotel, especially the breakfast room. Everything was beyond our expectations. We will return to the hotel again next week.

The breakfast room services and blend cooked food could be improved.

The building and decor was fresh and clean and stunning

The lounge was a nice room but lacked atmosphere and the bar would have been better if it had been stocked.

Location was great and our room was large and comfortable.

A weird hotel! Lots of large empty corridors. Front desk unattended - in fact we couldn’t find front desk on arrival, waited at an unattended desk for a while before realising reception wasn’t at front door of hotel. Shower didn’t work, but was fixed as soon as we called housekeeping. Had to call housekeeping a further 2 times during our 5 night stay to ask for towels that had not been replaced during room cleaning. We were overcharged for breakfasts we did not have. All ok in the end, but if you’re expecting a 5 star hotel and experience this hotel doesn’t offer that.

Lokalizacja hotelu super. Czystość hotelu na najwyższym poziomie. Piękna zabudowa i architektura obiektu.

Obsługa przy śniadaniach jednym słowem tragedia. Ciągle niezadowolona ponaglająca że czas śniadania dobiega końca. Ciągle spoglądają na zegarek. O wszystko ciągle trzeba się prosić. Kolejna sprawa to brak wody w pokojach. Na cały pobyt przysługuje jedna butelka wody w pokoju ( byliśmy w 3 osoby) Jakoś usług nie jest absolutnie warta ceny za pobyt w hotelu.