Renaissance Bordeaux Hotel

The pool, the rooftop restaurant, the friendliness of the staff.

Location excellent, good sized rooms and bathrooms. Great food options on the doorstep. Was transport by tram to the city.

They double charged us and it’s difficult to contact them and get a response. When we stayed before they got our booking mixed up and cancelled it.

We loved the location. Only 20 mins to downtown in a cab too.

I think the hotel really needs to do something about the soundproofing if you're the floor under the bar on the top floor (rooms floor 8, bar floor 9) Until 2am, there were constantly scraping chairs that constantly woke me up. The staff were however very accommodating when I raised this, and we were able to move me to the 4th floor, which was great. If you're a light sleeper, definitely request a room away from floor 8! There are also no fridges in the room which makes having cold water or milk impossible in the heat! Also, the toaster in the breakfast bar was broken and I saw at least 2 people ask for help with it on 2 separate days. Seems bizarre that when it was the only one available that it wasn't fixed quickly?!

The location

The breakfast was only fair, the room service food was awful and the air conditioning totally inadequate.