Hotel Sweet Night

Staff were very pleasant - albeit we only saw 2 members of staff. I did not realise I had to pay at the property in local currency as I thought the amount had been deducted by Booking.com. The staff did not make a fuss and told me I could bring the money the following day. Everything feels brand new and clean. Our room had a good-sized balcony and the bathroom was exceptionally big. It felt more like a home-stay than a hotel. There was a communal kitchen where there was a kettle, fridge/freezer and microwave but no complimentary tea/coffee which would have been a nice gesture. No food is permitted in the rooms. Breakfast was basic - but this seems to be the norm in Georgian hotels irrespective of star rating. Communication was great beforehand. The view from our room was unobstructed which we noticed a number of the properties around did not have the magnificent view.

Some minor niggles just to make other guests aware - The room needs a rubbish bin as it was annoying having only the bin in the bathroom which filled up quickly and was not emptied daily (I'm sure it would have been if we'd asked as the staff were accommodating.) The stairwell outside the room was quite noisy as people arrived and left. Every sound echoed as doors opened and shut. We were lucky that other guests staying at the same time as us were back by 10pm but can imagine it would disturb some early sleepers. Finally, the curtains are not blackout and do not reach the floor. The hotel has a string of lights along the balconies which shine through, I believe they are on all night (at least until midnight) so this might disturb some guests.

I really liked that, in addition to the room, which had a view facing one side, we also had access to a kitchen with a balcony overlooking the other side.

We stayed for two nights, and it would have been nice to have the room cleaned or tidied up the following day as well.

Maria is very friendly and helpful. The room is very clean and spacious with a balcony with a gorgeous view of kazbegi. The bathroom is big and comfortable and hot water was always available. Free coffee and tea upstairs were really nice.

We stayed for 4 nights and on two of them we could hear a lot of door slamming all the time even up till 11 pm one night. One day there was also a lot of commotion around our room where someone knocked on our door twice? Not the hotel’s fault but maybe the administrator could try to calm them down when hearing this, or ask guests to be more respectful of the others staying.

От номера хорошее впечатление. Комнаты уютные, виды на горы прекрасные. Просторно.

Отвратительное впечатление произвел персонал отеля. 1. Утром в день заселения спросили в whatsapp во сколько мы приедем. Ответ: 15-17. 2. Приезжаем в 15:10 - на респешене никого. Минут 15 ищем администратора, чем она занята - непонятно. 3. Оплата проживания - только наличными. Заранее снимаю деньги с карты, чтобы оплатить, ровно сумму указанную в бронировании. Реакция администратора - "здесь не хватает". Пересчитываем вместе - ровно столько, сколько в бронировании. Ответ: "Ой, ну у нас обычно меньше 200 номера не стоят". 4. Предупреждает, что нужно будет сделать процедуру check-out, спрашивает во сколько мы выезжаем. Говорю, что в интервале 8:30 до 9:00, в зависимости от того, как приедет трансфер. Ответ: мне нужно точнее, предупредите, когда станет известно точнее. С утра, при выезде, на респешене снова никого не было. Я уже молчу о том, что помимо своих проблем мне нужно заботиться о том, чтобы излишне не потревожить уважаемого администратора. 5. Есть в номере ни в коем случае нельзя, внутри номера даже чайника нет, все на кухне этажом выше. Это уже мелочь, но стоит тоже упомянуть. Итого: номер в целом неплохой, но персонал испортил все впечатление. Поработать над сервисом не помешает.