avid hotels - Salem by IHG

Wonderful stay!!!

N/A

The staff is wonderful, especially Mykel.

Clean rooms, nice soft bed and easy to find

Good location. New property. Plenty of parking. Breakfast options were adequate.

Got there after a long drive at about 10:30 pm. Wanting to get to a nice, clean shower and bed to rest. Requested a king size bed. We were assigned the first room, went upstairs, opened the room to find the room a mess. Lights all on, half finished drinks on the table and bed as if someone had just gotten out of it. Went down to report it and get assigned a different room. Same thing! Although not as bad as the first one. I did take pictures of the second one but not the first as I was shocked and thought maybe we walked in on someone. Finally we got assigned a 3rd on but that was a double queen, not a king. We have stayed in many hotels throughout our lives but this was certainly the first time we’ve experienced something like this. The front desk clerk was clearly upset and even used some foul language in front of us although he was try his best to accommodate us. He mentioned we were the 3rd such complaint that evening.