Queen at Gunung Sari

Staff were very accommodating. They arranged an amazing Sunset hike up Batur mountain for very affordable price. They offered a room clean every day. Took out breakfast order night before and very handy in mornings.

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Staff were friendly they helped me arrange all my activities at ubud with good prices and without profiting. Location was amazing everything was super!

Everything! Peaceful, clean, welcoming, just beautiful

We stayed three nights in the their best room, villa suite. There are so many things wrong with this place. Lets start with checkin. Expect to pay extra before even checkin in. As soon as we arrived we were charged extra 3% for paying with credit card which came out almost 200000rph on top of 4.9 Milliom rph cost. There are no mention of this extra fee anywhere when i booked this place online. This place values aesthetics over function, safety and comfort. NONE of the villas offer any privacy. They used glass walls in the room and there are no privacy wall so from the outside, they made sure everyone can see how aesthetically pleasing it is. And it does look nice but it is perched up and faces all the rooms and pool so if you want privacy you have keep the curtains shut. Because it is practically all glass walls and all are not sealed there is no soundproofing whatsoever. You will hear people conversating clearly and unfortunately for us we had people talking all night past 5am !!!! And the hotel never intervened so we literally had to ask them to quiet down at 439am which they never did. And because its unsealed glass, ur room will never cool since there is only one small ac unit which was built into the closet which prevented circulation therefore you will be hot even with ac on. So the other room (living room/dining room) is essentially hot sauna. So you wont spend any time in that room. You will have bugs in the rooms since it is not sealed. The gaps between glass panels are huge and there are gaps where roof meets the walks so any critters like spiders, mosquitoes and other various small insects will come into rooms as we experienced. And the bathroom is open to outdoors, and we were surprised because none of the photos showed this and we were trying to avoid any open air bathrooms. And the room smelled strongly of cigarettes. Only thing that kinda helped cover the smell are the plastic burning smoke just outside the room. The smoke was thick and unavoida