Holiday Inn Express - Almaty by IHG

Well run with a good breakfast I had read some negative online but found it a good experience personally.

Clean and breakfast was included.

There was no blanket provided and the thin duvet they provided was not enough to keep warm. I had to sleep with sweatshirt on. No fridge in room.

We love everything the crue the breakfast the room was very comfortable and clean the location very good so i recommend this hotel to everybody the best in almaty

Closed to Mall and Center area.

I was disappointed for staff at receptionist and reserevation staff. I booked and on request to set up Extra Bed in room 728 (Family Room) on Jun 2025 via Booking.com application and the hotel replying and acknowledged. But when I came to check in no set up yet, the receptionist staff said the reservation staff missing report to them. It is not my fault, but hotel staff is not professional handled. Some receptionists did not take care and urgently fix it, but just standing and dont get back feedback for us. I tried to request contact the manager on that date but the staff said he does not here but I saw him at hotel and came to complaint above information. Until I was checking out no any staff got back and solved this issue.