Very clean

Area was a little rough

Our original apartment wasn't available due to previous clients causing some damage, we were then moved to another location on the ormeau road. This was ideal for us as we where going to belsonic.

The location was perfect for us as a family. It was warm comfortable and had everything we needed.

Missing a chair at the dining table only three available a little tricky at meals times.

Unable to fairly grade as they placed me in alternate accommodation. I was supposed to get an email at 1230 confirming access details but heard nothing. I contacted them2 hours later to be told they would look into non receipt. They then told me the accommodation was not available due to damage caused by the previous guest that would take days to resolve. The communication at this point was good. He sent a video of where I was offered (it turned out the video was not the unit they gave me). Communicating disappeared when I requested recompense for my inconvenience.

I didn’t stay here. I specifically booked this for its proximity to Boucher Fields. They placed me in a unit 1.2 miles away at room 514, Portland 88, 55 Ormreau Road (which doesn’t seem to be on their website). In fairness a good location for the city centre but not for my reason for being in Belfast. The place was clean but the windows do not fit/close so there was a draft and the beds were absolutely awful. Lumpy and battered. It was a reasonable sized space but not what you’d describe as luxury. I also don’t recall seeing the third party website requiring £35 indemnity against damage on the booking (or £250 refundable deposit). I tried to discuss my issues and have had no response in 5 days.