Grand Hotel TiMES Blainville-Mirabel

I understand and respect the hotel’s policy that only the person who made the reservation can complete check-in. My frustration is with how the situation was handled. I was stuck at a work event and spoke with two different staff members on three separate occasions. Each time, I was told my husband would be able to check in, yet he was denied every time he approached the desk. As a result, he ended up waiting in the car for several hours. The policy itself was not the issue. The inconsistent information from staff was. Had I been told from the beginning that there was absolutely no way for him to access the room, we could have planned accordingly.

Location, staff friendliness, room size

Value for money, housekeeping, lack of amenities, fridge was tiny

The lighting and room paint color to be light Instead black light grey is better. The lighting is very improper. Too dim Change all black color to light grey

Coffee.... NO creamer other than half and half..... Holiday Inn my preferred hotel for 35 years always had French Vanilla as well as another creamer for coffee....

The room had two beds... they are too close together... and I have 4 marks below my knees for hitting the "SQUARED" off wood support frame... the Mattress is OK, not the best, but too small for the size of the wood structure the mattress sat on. The squared off frame of "wood" has very sharp corners, it's difficult to watch each time you get too close, I had 4 hits... First time in 40 years of traveling and staying in most hotel brands, did I every encounter this situation. And.... not like Holiday Inn Express, the vast majority has a "Pantry"... stocked with snacks, microwaveable light meals and drinks..... and nothing available here...