Apartamento muito bom, espaçoso, bonito, moveis novos

Prédio imundo e elevador com funcionamento incerto.

Tv e la terrazza

Asciugamano tela aveva un macchio, letto non era molto comodo, aria condizionata non funzionava bene boh 🤷🏻‍♀️ Staff non risponde subito sempre il giorno dopo oppure niente, dovete chiamare voi per ricevere la risposta

Ja sehr

Nesspresso Gerät hat nicht funktioniert

The property was well equipped for a lovely couple stay. The location was good as really close to the train station giving you access quickly to Rome.

Firstly, we were given permission for a 1pm check-in, as confirmed via Booking.com email. However, when we arrived at 2pm, the room was still not ready—it needed fresh bedsheets, clean towels, and a full clean. We contacted the agency and agreed to go out and return later, with the promise that everything would be completed by 3pm. Unfortunately, when we came back at 4pm, the cleaner was still there. It seemed like the cleaning was rushed and only properly completed after I pointed things out, as the cleaner appeared ready to leave when we arrived. While the bedsheets were changed and the room was hoovered and mopped, the bathroom was not cleaned to an acceptable standard. There were visible urine stains on the toilet floor and dirt around the toilet brush and toilet paper stand. I have included photos to show this. The first night was also uncomfortable due to noise from nearby restaurants, which stayed open late. While this wouldn’t normally be an issue if the windows were closed, we had to keep them open for ventilation because the air conditioning remote was missing. We requested the remote from the agency but received no response. To make matters worse, on two consecutive nights, someone attempted to enter the apartment—knocking on the door and speaking in Italian. It was unsettling, especially as we suspected they may have known the key box code. Despite securing it after use, this raised serious concerns about safety. My partner and I felt uneasy and unsafe after these incidents. Overall, this stay was disappointing, especially as it was meant to be a special trip for my birthday. It had the potential to be a great experience, but poor cleanliness, lack of communication, and safety concerns significantly impacted our stay.