Grand Makadi - Couples and Families Only

- The hotel design is amazing, the pools are extremely nice and the greenery and landscape are very nice. - Food is great specially the a la carte restaurants, i tried the Italian restaurant and the oriental restaurants both are great and the staff are very very friendly and professional.

- Rooms are extremely out dated and should be renovated and this is the main reason for giving rating 8 - reception should be more flexible when we ask for 1 hour late check out specially that we didn’t check I’m at 2 PM

Everything

Sometimes at the buffet or restaurants, we saw managers or chef de cucine shouting at employees very loudly in front of everyone, this is the only thing we didn’t like or thought it was correct. As we also work in hotels and as I guest this is awful to do, it creates bad impressions.

Pool bar lounge. Warm pools. Excellent Food options.

The staff were generally friendly. Whenever we approached them or asked for anything, they responded politely and tried to assist us. The resort itself is very nice, clean. The overall atmosphere is pleasant, and the pools are beautiful and kept very clean throughout the day. Overall, it is a comfortable and enjoyable place to stay.

When I first entered the room, I immediately found an issue that required maintenance, and I had to call them to arrange for someone to come and fix it. This was disappointing because when a guest first checks in, the room should already be fully inspected, clean, prepared, and in proper working condition. Another problem happened at night when I accidentally spilled a bottle of water on the bed and needed housekeeping to bring clean sheets and a replacement cover. I called reception more than four times, but nobody answered and I received no assistance. This was especially inconvenient because my room was located quite far from the reception area, so going there in person was not easy. There was also almost no entertainment during the day or evening. There was no real animation team and very few activities. After sunset, the routine was basically the same every night: someone would sing for a while, and that was it. The evenings felt quite empty, with very little to do. A stronger animation program with organized daytime activities and more varied evening entertainment would make a big difference.