Hotel Almasur Providencia

The location and the rooms were excellent.

Arriving at midnight was a challenge as many other groups arrived then. The agent at the desk seemed a bit overwhelmed. For reasons beyond his control, the check-in was not easy, several issues came up but, he found solutions to the problems afterall. All the issues cleared. Beyond this, it was an excellent stay.

lovely setting, nice and fresh and new chic even , room is clean and tidy staff are super nice

not much , everything is pretty good , it is on the pricer side, but not many other option at the area

Fantastic staff that were kind and incredibly helpful above and beyond the stay. The place is as described, warm, and clean. Would stay there again happily.

Good location, safe neighbourhood, the hotel is clean and new.

Even though I booked via Booking, my french payment card (VISA Premier) was not accepted by their system for prepayment (it works just fine in other countries such as Peru, Bolivia, Europe, the U.S, Asia, etc.) so they told me I could pay when I arrive. When I arrived at around 9PM, my card was declined as a credit card so they told me I had 2 options: pay cash in US Dollars (why USD???) and avoid the local tax of +19% OR continue payment with my card but as a debit card in Chilean Pesos and pay +19% in tax. Since it was 9PM I couldn't find USD in cash so I had to pay as a debit card. Instead of paying 293$ USD as written on Booking, I was ultimately charged 368$ USD because on top of the +19% taxes, they used their conversion rate to convert USD in Chilean Pesos, increasing even more the final price, I paid 25% than I should have! What I really did not appreciate and made feel scammed is that even though they apply their regulations, they did not inform me of this weird regulation until the moment I arrived, even though we were in contact like 7 days before my arrival, which would have let me plenty of time to prepare and find USD in cash and avoir paying 25% more than due initially. Instead, they wanted to make sure I'd come and not cancel my trip... Oh, and the swimming pool is ridiculously small, they used ultra wide angle for the photos... For the same price you can get a much better hotel, I would not recommend.