Hampton Inn & Suites By Hilton Rancho Cucamonga

The staff member, Janette, (I believe that was her name) was very helpful, kind and accommodating! I felt safe at Hampton Inn. I was traveling alone. I loved the 24Hr Coffee and Fresh Baked Cookies!! Nice feature! Breakfast was nice!

The Elevators were not working when I was checking out. However they got them working very shortly.

I liked the hotel and the breakfast

Nothing

Excellent staff and cleanliness. Good breakfast.

The alarm clock time was wrong and I couldn't adjust the time on it. But not a big deal.

I am allergic to animals specifically dogs and cats and reached out before on chat and through email both with the Booking.com site and Hampton and was assured you have a NO PET policy. And to enter the doors and the first thing I see is a welcome to dogs and dog bowls was absolutely terrifying and disgusting! First, I felt very deceived and shook. Second, what a gross place to put dog stuff- the welcome for animals being the first thing guests see clearly shows who you cater to- animals and not humans- and clearly shows you accept animals- really strange setting to enter- made everything look and feel dirty! Very disappointing to feel like I was lied to- poor sleep because of this! Do not recommend!

Being told one thing by phone, email And chat and showing up to hotel With a whole different experience- being lied to for the sake of selling rooms is a scam! Be better Hampton & Hilton!