Hotel Indigo Karuizawa by IHG

The staff, service and food were excellent! The beds amazing and room very comfortable.

It was very comfortable. The facilities were clean and the breakfast tasted great.

It’s just a little far from the station and other attractions. Other than that, there were no problems.

Gorgeous setting, architecturally designed with beautiful landscaping. Large rooms, comfortable beds with a great shower. Very clean hotel. Reception staff were fantastic, went above and beyond to assist and provide guidance with local recommendations for restaurants which were all fantastic - authentic Japanese restaurants, catering to locals. Walking distance to the mall (if you don't mind a flat 20 minute walk) or you can take the free shuttle. Highly recommend and would definitely stay again.

Breakfast was rather chaotic. Guests are allocated a table and there was often a wait. Coffee wasn't very nice and would have expected better. The gym was small, I'd say it was OK but would have preferred more equipment.

It was clean and breakfast was really good.

They could use more amenities. It didn’t have a welcoming feeling.