The pool area is very good, water temp was perfect, BBQ areas were easy to access.

There were issues with hot water in the shower. Most of the time hot showers would last a minute or two or not at all. Pretty terrible. Hot water system needs to be replaced. I don't think the unit was cleaned before we arrived as the manager thought we were arriving the next day but the owner knew we were arriving as scheduled. She came to let us in and I was telling her about all the crumbs on the surfaces and she kept wiping her hands rapidly over the table repeatedly saying how she had cleaned it herself as I watched the crumbs fly. There was also crumbs and a hair in the bed in the room with one bed. I put on clean sheets myself. Also, the rug in the living room is extremely dirty and greasy. Should be replaced. Shower needs a rubber mat to prevent bad odors from coming up. On a good note the beds were very comfortable. The pool area is a short walk from the condo. It's a nice environment and quiet at night. With a few improvements, this would be a really good place.

Ammenties were top notch, the communication with the property manager wasn't the best but had great communication with the owner. The location was great and felt very safe in the complex and surrounding area. Would recommend staying at condo.

Let's start with the positive; the pool and surrounding area were great, and close to the condo. I was disappointed by the lack of comfort in the condo. There was only very minimal furniture, and the bed was hard. It is a great mattress, on an uncomfortable what seemed to be homemade slat platform. We were provided with one partially used roll of toilet paper for 5 nights, and one bottle of water. The bottle of wine was greatly appreciated, as well as the condiments left by owner and previous guests. The living room coffee table was peeling - the laminate trim was coming off. The stovetop was a greasy unusable mess. Unfortunately the passcode did not work, but the manager who brought us the key to get in was very nice and helpful. When I wrote to the owner asking him to resend me the passcode because perhaps I had gotten the numbers wrong, he never answered. If we had stayed only at this condo in Puerto Morelos, we would not want to come back to this fabulous town. Happily we had stayed elsewhere for the first week of our vacation, and had something to compare the experience to. For people of a certain age, Puerto Morelos is a wonderful vacation spot, and we would definitely return for an even longer visit, only, not to the condo I am reviewing. Although we did know there was no outdoor space for us to enjoy directly off the condo, we would have definitely had a better experience if we had chosen one of the condos with a balcony. Selva Escondida is a really sweet place!