Our stay was great, host was attentive and accommodating

Good

Stars – Perfect Family Getaway!We had an absolutely wonderful stay at this property! Everything was exactly as described—clean, comfortable, and fully stocked with everything a family could possibly need. From the moment we arrived, we felt right at home. The space was beautifully maintained and thoughtfully organized, making it easy to settle in and relax.The host was incredibly responsive and helpful, answering any questions we had promptly via email. It really made a difference knowing we had such a reliable point of contact throughout our stay.We couldn’t have asked for a better experience and would definitely stay here again. Highly recommend to anyone looking for a stress-free and enjoyable stay in Orlando, FL!

After having stayed in a nearby property in the same resort in 2021, I must say that this property was a bit disappointing. It started poorly as the resort had not been sent confirmation of our booking, so it took ages to get checked in. Then, when we got to the apartment - the entry instructions in the email we'd gotten hadn't been updated to reflect the new lock system. Once we got in, we were underwhelmed by the property itself. Although listed as 'recently refurbished,' the property felt a bit tired. There were stains on the sofa, several of the dresser drawers were broken, the oven door fell off, and many lightbulbs failed. The initial response from the host was 'talk to my management company,' which wasn't helpful. But, to be fair, he did follow up on all emails and made sure that all the faults were dealt with promptly. To me, what it really lacked were any personal touches that the other Regal Palms property did really well. No instructions on using various bits of kit, no welcome pack with useful local information - we just didn't fee SPECIAL or particularly welcomed. The owner was quick to reply to messages and seemed genuinely interested in us having a good stay. The property suited its purpose, and we really love the Regal Palms resort. But we won't be rushing back to stay at this particular property any time soon.