The AC was not working properly downstairs, the hot tub had no heat and it was supposed to be heated. The furniture was not stable in the Refrigerator and freezer did not keep things at the proper temperature and icemaker did not work

Amazon house! Would definitely stay again

The house is beautiful and in a great location. The oasis club house is very nice. The Cleaners didn't do a good job in cleaning up and there were not enough hand towels or towels to go around had to go to target to get some. Please make sure when you go to count your towels and check for any damages and take pictures and alert the customer service as soon as you notice damanges. We had and issue with the towels but it was resolved. We do plan to come back next year.

There were roaches at the property. They were on the kitchen counter, in the sink, in the pantry, refrigerator, the dishwasher and the 1st floor front bedroom. Once reported, pest control came the next day and made matters worse by spraying while the property was occupied. We were compensated by getting the heat for the pool and grill for free of charge. The contract states the pool take 24-48 hours to warm up. Unfortunately, the pool and jacuzzi never got warm. There were numerous damages to the house, including a hole in the wall on the 2nd floor hallway, which should have been fixed before the next guest arrived. These home are not free, therefore guest should be comfortable while renting. The closets downstairs were filled with paint and boxes that they didn't throw out for trash. Also, there were no blankets on the bed, sheets only. So it was very cold at night on the first floor front bedroom it blows cold air, even when the heat is turned up. It was a very uncomfortable week at this property.