Nice place with a gorgeous view in big canoe.

Nice layout, beautiful views and super clean house

My family of 12 went up for nine nights over Thanksgiving week and we had a wonderful time. The house had a great set up with lots of room for all of us and beautiful views from the back porch. The driveway was spacious and much less steep than many of the other locations we have stayed at. Staying in big Canoe is wonderful because of access to different hikes. Highly recommend!

I won't negate the fact that overall my book club and I had an amazing time at this property, however, the small but big issue we had concerning the heating and how it was handled definitely rubbed everyone the wrong way. For some reason the lower level wouldn't heat and was asking for a code which we were not privy to therefore we made contact to try and resolve the issue. We were first told that a maintenance man would be there shortly and no one ever arrived. I then later received a text, not a phone call from the owner whom I went back and forth with via text from 8:06 PM until 11:18 PM. At 10:04 PM she told me to give her 30 minutes and that she would come check but in exactly 30 minutes she texted back and stated that she couldn't make it until the morning. This past weekend was very cold and being at a higher altitude made it even colder so I simply asked what are we to do until then. I'm assuming she could work it from her end because she told me what the reading was saying from her end but we were tell her that the thermostat wasn't reading that from our end and that we were still cold. Long story short, I said my goodnights as to not ruin my vacation, and waited for her to arrive the next morning. She never did show nor did she do a follow-up call or text. Personally we just thought that wasn't good customer service.