We loved the house and it was perfect for us. However several of the appliances need to be replaced. The second oven did not work and the refrigerator went out half way through the visit. The property manager reimbursed us for all the food we lost but we had 6 children and we were afraid of spoiled food. The property manager put in tickets but no one showed up til the last day of our visit. As I said the home is great for a large group and just needs a little tlc.

This house was an excellent choice for our annual girls’ weekend in Big Canoe. In our 50s, we don’t want to share small beds - this house had plenty of large beds. We loved that the kitchen was open to the living area. The management team was extremely responsive. We couldn’t get the fireplace started - they sent a helpful video; when that didn’t work, they sent an actual live person. (It wasn’t human error - there was a broken valve that he was able to fix.) Plenty of parking for 8 cars. Beautiful view of the lake. The check-in materials included a helpful video of the drive in to Big Canoe. We had a lovely time. Our only miss was a tall table for a jigsaw puzzle - we had to use the coffee table, which was low.

The views from the back deck and from the rear of the house are spectacular. The functionality of the home met the needs of my large extended family which made the stay convenient. Though some cabinets in the kitchen are outdated and are in need of repair, the kitchen is well appointed with plenty of space for storing food and items needed to cook. This made the kitchen wonderful for a large group. Bedrooms overall were comfortable. Issues with communication with the management company did exist. My husband communicated a question about whether a Keurig type machine was available or would we need to bring one as it was our preference. The company did not respond. The directions to enter the property were good to get into the resort but inaccurate to get into the house. The main door entrance lock requires different directions than listed. For us this was a minor annoyance. The master bedroom was very comfortable but the master bathroom was in need of a real cleaning. The tile floor though swept needed cleaning as well as the master shower. This I had to do. . When you exit a shower you should not wipe up water that causes your towel to become brown when you wipe it up. Black mold was in the shower. Cleaning supplies in the house were accessible so I was able to clean this. Blankets and sheets in one basement bedroom were not changed. This was evident based on dirt residue and body odor on bedding. Using the machines Managemnet should be checking their cleaning crew.

Provided the wrong phone number for contacting them. Offered early check in at 1:00 but couldn’t commit to giving us early check until shortly before 1:00. This didn’t allow us to finalize our travel plans in time to take advantage of early check-in. No response to a message I sent about a broken drawer in the freezer. All communications were short and impersonal. Never made us feel like a valued customer.