Great communication with the management company, very responsive and thorough. The property was nice and accurately listed. There were, however, multiple minor issues that stacked up. Multiple lightbulbs burnt out, smoke detector beeping when we arrived, all but one TV remotes were dead, stained sheets, poor hot water heater, terrible pillows, owner/residents clothes and personal belongings scattered throughout the house oddly. Nothing major but the small items added up and resulted in less than 5 stars.

We truly enjoyed our stay in Big Bear, the house was perfect. Looking forward to next year, hopefully a month stay....

We absolutely loved staying at this cabin! It was very spacious for our group of 7 and 2 small dogs. We loved the fenced in backyard and hot tub. It was great to be able to let the pups out to play in the snow. The bathrooms had shampoo and conditioner and the kitchen had all the cooking essentials (pots, pans, baking sheets, spices, etc.). It’s also a short (10 min ) drive to snow summit and bear mountain so it made getting to the mountain super easy. Bryan was always quick to respond. The only flaw (and pretty minor) is that all of the bedroom pillows were very flat and pretty uncomfortable. If there were a couple more per bed, it would help with being able to stack them for more comfort. Other than that, we were very happy with our stay!

It had not snowed in the 2-3 days prior to our stay. The snow plows had come through after they had plowed the parking area, and they did not clean up the mound of snow at the end of the driveway. Our vehicle got stuck trying to get into the parking area, and we had to shovel the ice snow out. Worse than that, they only cleared off the snow on half of the steps, and that half was ice covered with no salt. It was also the side WITHOUT the railing, so there was nothing to hold onto as you climbed 2 stories of very slippery steps. One of my friends ended up falling. There was no salt on the property to help with the situation. We called and requested them to be shoveled and salted that night. No one came to take care of it until 1pm the following day. The back deck with the hot tub was not shoveled at all. We had to shovel it to be able to use the hot tub. There was no propane barbecue on the property, as was advertised. The house was clean except for the grease and animal hair on the waffle maker. The key was supposed to be located “to the right of the door”. A more accurate description would have been ‘on the handle of the garage door’. The manager did answer my phone calls and assisted, I was just VERY disappointed with the lack of snow removal (and failure to rectify it in a quick amount of time) and no propane grill on the property as was advertised.