Crown Palace Residence

Clean and quiet

Bad Management. It took me a while for them to understand my request to pay separately. I tried to explain in Bengali and English but they couldn’t understand my request. I booked a budget room and tried to change as per management advice. But couldn’t change. I had to cancel the booking. Then went back to book within 2 minutes and it showing more price than before. I end up paying the price of deluxe double room for Budget room. Management advised me to get better room. But the price was too high I couldn’t book. Went back to pay for budget room whining 2 minutes and the price went extremely high prices. For few hours over stay they charged 50% of the room rate. Which I feel very unfair. Stayed in other hotels in same area and nobody charged extra. Crown Palace Residence has their own rule.

The staff were very helpful and polite

Management

I booked large deluxe room. Expected 2 large beds but it was only one double bed and one single bed. It was a bit crowded and couldn’t use the cupboard. As it was jammed with double bed. Service was good. All the staff were very friendly, polite and helpful.

I stayed in this hotel before and found it very clean. But this time I felt that comot toilet was dirty. And the shower for the toilet was always leaking.

The location was good, the room was clean and the environment was nice.

The staff did not appear professional given the value. Their complimentary breakfast was served late.