Lanura Apartments and Hotel

I only had breakfast once and it was pretty poor. Hardly any dishes and the kitchen staff were really weird and kinda rude. Some of the reception staff are lovely and some just can't be bothered. When I first arrived there was no "the lifts are that way, use you card to select a floor". I had to ask where to go, there's no welcoming atmosphere at all, or at least not on the day I arrived. I'm only saying this because I think its an easy fix. Train staff in customer service and tell them to put a smile on their faces. I reiterate some of the reception staff were very nice but there's a couple with bad attitudes. The cleaning staff and the security guy were all lovely and helpful. The security guy rushed to help me with my bags, people like him need to be recognized for promoting a helpful environment. The rooms are very clean and well set out, nice big shower with great water pressure.

Just some staff attitudes and the breakfast.

Flexibilty and helpfulness of all staff and management

That the restaurant closes early

Convenient. Close to everything.

Nil

Local to the airport

Bugs in the room, no hand soap in dispensary, shower flooded, could hear everything, restaurant only for breakfast with nil info regarding same.