Hotel New Otani Tokyo The Main

Hotel had a very classic feel. Triple bed room that we stayed in was a bit dated and quite small but overall at least bright when the curtains were open. Even though we had a non smoking room, the room did smell like there were smokers before us. Bathroom had a shower over the bathtub, single basin and toilet all in one - it was very small and the shower curtain was mouldy. The space was at times a challenge for 3 adults to coordinate. The breakfast buffet options were adequate but each restaurant served the same dishes every single day - there seemed to be no rotation of food selection during our entire one week stay. If we wanted something different we would have to try a different restaurant. The outdoor japanese garden was lovely and had lots of colourful koi but the area of the garden close to the teppanyaki restaurant smelt dirty and oily. Overall we felt this hotel fell short of expectations given it is considered by many locals as one of the best in Tokyo.

This is a massive glitzy hotel with multiple shops and restaurants and a lovely garden to wander in. By Tokyo standards (well anywhere really) the room and bad were massive. Very handy place to come back to if you need respite from hectic Tokyo. There are two stations and the Ginza line very close and you can get anywhere in central Tokyo in 30 minutes. Efficient welcoming and highly professional service

Beautiful property! Just what we needed after 8 days traveling and our last night in Tokyo! Relaxing, extremely attentive staff. We asked for once and they brought it to our room in 2 minutes. I barely hung up the phone and it was at our door. The Japanese garden was lovely for a quiet stroll and the king bed was so comfortable. I highly recommend!

We were initially put on a smoking floor even though we don’t smoke. The hotel staff was kind enough to move us to a non-smoking floor in an upgraded room. The staff is super helpful. Enjoyed the amenities a ton, and the location proved to be great.