Hotel New Grand

We had a wonderful stay at Hotel New Grand Yokohama. The view from our room was absolutely breathtaking, and the location was perfect—within easy walking distance of both Yokohama Chinatown and Motomachi. This was a special birthday trip for my elderly mother, and we were deeply touched when the staff member who escorted us to our room wished her a happy birthday. That thoughtful gesture made our stay even more memorable. The traditional Japanese breakfast was exceptional, with outstanding quality and attention to detail. What impressed us most was how well the entire hotel is maintained. It was clear that everyone—from the maintenance team to the hospitality staff—takes great pride in caring for this beautiful historic hotel. Thank you for making our stay so special. We would be delighted to return on our next visit to Yokohama.

All staffs are friendly & very helpful. Room & amenities are ok. Super location. Love to go back again.

The property is great parts of it are dated but it is old , the best part of the stay was the staff, they are exceedingly friendly and go out of their way to assist you. The rooms were well appointed and the beds were very comfortable, it is well located and has an excellent view.

Old Luxury hotel that treats you as if you their VIP. I felt like I was in the 1092s Everything perfect EXCEPT the front desk and breakfast workers should have a couple of people who speak English better.This is just a small issue as im visiting. However, so many misunderstandings because if this. Other hotels usually have this. Location location location. My next stay to the area I plan to spend my entire trip at mew grand. Don't forget. Ferris wheel and cup of noodles museum nearby along with lots of other activities. My son 15yrs old and myself stayed and honestly didn't want to head to our next destination. He loved the water front, Chinatown and lounge area with soda and water. Keep up the great work