The Potter's Heron - A Heartwood Inn

Excellent, the little arrival chocolates are Devine & a lovely touch. As is the welcome postcard. It’s these little things that make it a home from home, lovely beds, great food - nespresso machine & illy coffee. Pure class, highly recommend. I never give 5 stars, but here we are. Staff were superb on arrival, helped settle me in & made to feel welcome.

Very friendly and accommodating staff. Recently refurbished bar, restaurant and rooms. Most powerful shower I’ve ever had! I had a lovely Sunday Roast whilst there too.

Great staff, super clean and quiet hotel - would recommend wholeheartedly

We had three nights here and were pleasantly surprised, The staff were excellent and the restaurant had a relaxed and professional ambiance. Rooms were a little small but the bed was extremely comfortable. Plenty of parking. Good breakfast. Only criticism was that there was no telephone in the bedroom and we were told that guests should use their own mobile phone if they needed anything. Perhaps the hotel should note that not everyone uses a mobile phone and even if they do, there is no guarantee that the signal would be strong enough to make a call. If the guest has an emergency in the middle of the night is the hotel expecting the guest to find their phone and the appropriate external number to call for assistance! Bearing in mind recent issues at a certain hotel group, I would have considered this to be a basic safety requirement. So anyone thinking of booking here should ensure they have a mobile, fully charged, switched on and the number of the hotel saved in their contacts. Apart from this we enjoyed our stay and would certainly recommend it to others.