Sofitel Hangzhou Westlake

The location is wonderful. The staff were very friendly and helpful except the intern from Nepal in the Concierge (he could not help at all but didn't let us know. Luckily We followed up with the Chinese manager who helped us immediately to prevent a delay）.

Great stay. The staff is the best. The breakfast delicious, lots of western options, big variety of dishes, very nice presented. The staff in the restaurant was so helpful and nice to us. Great location. Rooms a bit small, but enough. Thanks a lot!

I chose the hotel for the location and views. It is situated on the corner of the West Lake, at walking distance to both upscale and local markets and served by underground stations. The front rooms have large windows with lateral view of the lake promenade (ask for a room on the left wing for more scenic views). This was a last minute work & leisure trip with not much preparation. All the staff was very attentive and helpful but concierge Tim stood out, suggesting and booking tours and entertainment to fit my schedule.

Good hotel with great location!!