Express Inn & Suites

This place is ok. There aren't any amenities so if you're looking for a place just to sleep, this is it. The staff is very nice, beds are comfortable and the rooms are big! Yet, there are things out of their control that make it not so nice: train noise, drag racing on the street at night, and the neighborhood homeless. This place is in the older part of Eugene and you don't mind some of these things, it's still a good place. As stated previously, the staff was really nice and if you ask for anything, they are more than willing to accommodate you.

Parking was convenient. Neighborhood was sketchy. Addicts asleep on sidewalks. Room was clean but musty smelling. Staff was friendly. Conveniently located to several food options.

At check-in, I was told I had to place a $100 deposit for my one night stay. She said the deposit would be refunded shortly after check out. I was surprised because there was no mention of the deposit requirement when I booked it on line. I paid the deposit of $100, though the cost of my one night stay was $48. I checked my bank account after settling in and the $100 deposit transaction was listed as pending. After checkout the next day, I again checked my bank account and the $100 deposit was still showing pending. I was traveling and became rather busy for several days, so I didn't check my account again until four days later after checkout. My $100 deposit was no longer pending. The deposit had been deducted from my account. It was deducted from my account three days after my checkout. I called the Express Inn for four days before someone answered my call. They don't have the ability to leave a message? When I spoke to the manager about my deposit, initially she said the charge wasn't a deposit, it was a charge an additional nights stay. I explained to her that I did not stay for an additional night. She said she would have to look into the transaction, but her computer was down. Though she said she would call me back as soon as her computer came back up line, she never called me back. Three days later I called her again. This time she said she returned the $100 deposit. 14 days later, three more phone calls, one to my bank, I haven't received the $100 deposit.

The staff was very friendly and you can tell they take pride in the property. Our room was massive. We got the room with the 3 beds so each of our teenagers would have enough space. The room exceeded our expectations. The location was fairly close to night life and restaurants.