Ona Palmira Paguera

The hotel was clean and the food was good but there was just a lack of service. For example they didn’t even provide water and at dinner they charged for it. The staff hardly said good morning/night or a hello. Apart from that it was very good.

I booked this hotel going on the reviews & i found it was an excellent hotel & under rated in its reviews. Check in was quick & smooth, the room was as described, food in the hotel for half board was very reasonable & well worth the option,all staff around the hotel were friendly & helpful,i had a problem with the tv & they sent a technician who tried to fix it but eventually replaced it with a straight out the box new tv, the pool areas are nice & especially the pool near reception, the gardens around the hotel are amazing & well looked after, all in all i found it to be a relaxing hotel & would look to return everytime. If I was to pick fault, i found the room to be a little cold as we was in the basement room with a terrace & the air conditioning could do nothing about as the entire hotel is regulated but reception provided blankets. TV had English channels but no kettle.

The cleaning lady was very nice and helpful, the room was kept tidy and clean Reception lady was kind and helpful Pool and reception area both very tidy and clean and staff were very nice and friendly

4th stay here this year, fantastic hotel & i didn't want to leave & can't wait to come back, facilities are good, staff are great & the food is nice & good value oh & the area is beautiful. I was seriously considering extending my stay & wish i had,i got to the airport & stuck on the plane over 3 hours then cancelled flight so i booked along Arenal for 2 further nights, i should of stayed where i was, Arenal does not compare to ona hotel & Paguera.