Courtyard by Marriott Fredericksburg Historic District

The property is excellent; the facilities are excellent BUT some of the staff need training in hospitality especially for an exceptional property in a historic area. I have been twice in the last 3 weeks due to work, and it was the same both times. Both times, I had multiple experiences at the front desk where staff didn't even look up from what they were doing and said, "Can I help you?" with exasperated facial expressions that appeared as if I was an annoyance or chore. If this were an economy hotel I wouldn't think twice about it, but since this is a premium hotel, in a premium area I would expect just a bit more. In totality this property is wonderful and many of the staff were as well, the bar staff, the housekeeping staff etc...but the folks behind the counter, the face of the Hotel...not so much. This may seem picky, but I have the highest respect for the Marriott brand and travel around the world I pick this brand for the experience, and this was simply a mismatch.

Outstanding location. Polite staff.

Staff and location was amazing...

Room was great. Just a little bit of work being done on the property. But it didn’t impact my stay.