Four Points by Sheraton Palawan Puerto Princesa

Breakfast buffet was one of the best on the island. The hotel is clean and quiet. I would highly recommend.

Very close to the town and right on a beautiful bea

The premises are beautiful and very well maintained. There are multiple pools and a kiddie playroom, which was especially convenient for me traveling with my young son. The journey from the airport to the hotel, however, was extremely challenging for me personally. The road leading to the resort is quite curvy and turbulent, and I experienced severe nausea and vomiting for several hours after arrival. It may be helpful for the hotel to inform guests in advance so those prone to motion sickness can prepare accordingly. I was grateful that the in-house nurse kindly provided medication free of charge. During our stay, I noticed that service operations appeared somewhat strained. Our room was not always cleaned unless we followed up with reception, and restaurant service was slow, with wait times often exceeding one hour per meal. The staff were polite and professional, but seemed overwhelmed by the volume of guests. This is important to consider, particularly when traveling with a hungry toddler. Additionally, there is no nearby convenience store, so guests are largely reliant on the hotel’s food service. On a very positive note, the breakfast buffet was excellent, generous, varied, and of high quality. Overall, the property itself is lovely, but service capacity and access logistics are factors future guests may wish to consider.

Property is great and pool is amazing! It’s about an hour and a half outside of Puerto Princessa, but we enjoyed that. The room was clean and beds were comfortable. Our biggest complaint is the service at the restaurant. It takes forever to order and get your food. For example, it was not unusual for us to wait 30-40 mins to get our drinks and then another hour to get food. Because there are no other options on the property, you have to wait. We ended up eating at the resort next door and it was absolutely amazing service and food. Also, we were assured all the water is purified, however, my whole family got sick from drinking the water they provide in their glass refillable bottles. I am not convinced the water was purified enough for our North America stomachs to handle. Overall, I would say the resort is lovely and the staff are helpful. They just need to improve on the restaurant service and I would suggest working on their purification system if they aren’t going to provide sealed bottled water to guests.