Dover Marina Hotel & Spa, Tapestry Collection by Hilton

I stayed at the Dover Marina Hotel & Spa prior to my cruise and overall had a pleasant stay. The hotel is full of character and appears to be housed in a historic building, which gives it a charm that many modern hotels lack. My room was comfortable and well-equipped with a kettle, tea and coffee, a safe, hairdryer, air conditioning, and quality toiletries including shampoo, conditioner, shower gel, and body lotion. The shower was excellent with plenty of hot water, and the bed was very comfortable. The location is one of the hotel’s greatest strengths. It is situated directly across from the harbour, making it a lovely place for a walk, and it is also within easy walking distance of shops and restaurants. The staff were friendly and helpful, including arranging taxis when needed. The breakfast offered good value when added to the room reservation. My only significant concern is accessibility. There are several steps leading to the main entrance. While there is a ramp, I observed guests attempting to use it only to find the door at the top locked, forcing them to turn around and carry their luggage up the steps. For guests with mobility challenges, wheelchairs, or heavy luggage, this could be difficult and is something I hope the hotel addresses. Check-in was at the advertised time of 3 p.m. and my room was not available earlier, but there was no delay once check-in time arrived. Overall, I enjoyed my stay and would recommend the hotel to travellers looking for a comfort

Not very good. There were ants in the room. The female staff members were doing their jobs normally, but Abdula was very impatient and did not provide good customer service. He didn't care that there were ants.

Great hotel to stay in before a cruise from Dover. Slight mixup with the booking which Lily resolved professionally and quickly. Being able to book and pay for a cab at the hotel was very useful. Good was excellent at the restaurant and the cafe.

Lovely place by the sea! Clean and comfortable plus the food and bar was excellent!!