Hanoi Emotion Hotel

Have stayed here for more than 5 times. Staffs are always very nice and breakfast is very delicious.

Good price good hotel.hotel level is more then price. Football stadion also 1min by walk.

In down town near to go many place.by taxi you can go in 10～15min

We stayed in this hotel after having to search several options in hanoi online. we wanted to be walking distance to place. The bell boy & the receptionist were very nice and helpful didnt speak english very well. The hotel manager was this older gentleman, always with a smile & fluent in english. The travel agent & booth on ground floor was useless. The guy was very cold, didnt welcome and advise us and seemed he was busy all the time on his laptop. We got into our room, unpacked and settled in only to realize that the TV had no reception and the shower in the bathroom was in a bath tub that sprayed water everywhere including the toilet that was right behind it. So after a shower the WHOLE bathroom would be wet. It was unbearable. We told this to the reception, who brought the manager. His first response was "its ok, we have a cleaner they will clean it tomorrow"... yes but we couldn't use the toilet the whole day as everything was wet... it was just poor design. They asked us to relocate to another room. We moved from fifth to 2nd floor. first thing we did was test the toilet and TV and all seemed okay until we unpacked & settled in. The water in this enclosed shower only stayed warm for 10 minutes max. Occasionally, there would be water dripping from the cieling of the bathroom next to the toilet. When we complained we were told to relocate again. We were tired of relocated so for the duration of this stay we tolerated it and took short showers.