Canyon Cove Hotel & Spa

The staff 5 star, service 5 star, beach and sunset 5 star, a la cart restaurant 4 star. Room, buffet, lack of auto payments or many food vendors were cash only and not able to charge to the room - 3 star. Had to have too much cash than i prefer to carry. Room was large but extremely outdated, even the lock chain was completely rusted. Staff were amazing!

The staff was incredibly helpful and friendly. Our room had a problem with the shower door we did not report it we just used the shower in the bathtub. The JetSki is fast the island hopping was great.

The grill resto should have regular entertainment like live band or fire dancing, etc., given that the food is paid for by the guests. For grilled foods, having atsara should be considered. The foods are quite pricey. Beach is dirty. The management should ensure cleanliness of the beach and its surroundings at all times. Consider having soup, not just congee, for buffet breakfast. There should be a wide variety of foods for buffet breakfast for the foreign guests. Other than those, our stay was enjoyable.

The beach is nice. The rooms need renovation-our room did not have a hair dryer and the chain lock at the door was missing. Also, there was no way we can call the front desk except through Viber or WhatsApp. What if we had security issues? Check out process was very TEDIOUS! The line was very long at the reception. They charged us a security deposit and they still had to call room service to check our room before they let us go. If we got something from the room, they could just charge it to our security deposit. The check-out process was the most they need to improve on.