Sofitel Montevideo Casino Carrasco and Spa

The staff was very helpful. Buffet breakfast had lots of variety. Only thing was the bathroom sink got clogged. However, Maintenance was very quick in getting it fixed. Overall, it was a great hotel.

⭐⭐⭐⭐ Beautiful property, but a few things to know before you book The Sofitel Carrasco is a stunning hotel with elegant decor and a great location. The rooms are very comfortable and the beds feel like sleeping on a cloud — truly exceptional. The location is wonderful and easy to get around from during the day. However, there are a few things worth mentioning for fellow travelers. For a hotel at this price point, it is disappointing that breakfast is not included — you would expect that to come standard at these rates. The lobby staff, while the property is beautiful, came across as quite dry and unhelpful. When I needed assistance with a passport situation and didn't have it physically on me, instead of finding a smooth solution I was asked to send the document via WhatsApp, which felt unprofessional for a 5-star property. One more tip for travelers — at night, be cautious with your surroundings regardless of the hotel's upscale setting, as the area warrants some awareness. Overall a beautiful stay with a fantastic bed, but service and pricing transparency could be improved.

Need to improve the gym

Great hotel. Easy access to airport. Great room service. Restaurant on premises is fantastic. Staff was extremely professional and helpful. Than you.